PRIVACY POLICY

This Privacy Policy describes how Illahe Vineyards ("Illahe," "we," "our," or "us") collects, uses, and shares information about you when you visit our website at https://www.illahevineyards.com/ (the "Site"), purchase our products, join our wine club, or interact with us through email or text messages. By using our Site or services, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information You Provide

When you make a purchase, create an account, join our wine club, or sign up for our mailing list, we collect information such as your name, email address, mailing address, phone number, date of birth, and payment information. We need your date of birth to verify that you are at least 21 years old, as required by law for purchasing alcoholic beverages.

Automatic Information Collection

When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing behavior. We use cookies and similar technologies to collect this information to improve your experience, analyze Site traffic, and deliver relevant content.

How We Use Your Information

We use the information we collect to process your orders, manage your wine club membership, send you marketing communications (with your consent), improve our Site and services, verify your age, comply with legal requirements, and prevent fraud. We also use this information to personalize your experience and provide customer support.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information for wine club members is retained during active membership and for a reasonable period thereafter to maintain purchase history and comply with tax and regulatory requirements.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device that help us recognize you on return visits.

We use third-party analytics tools, such as Google Analytics, which collect usage data according to their own privacy policies. These tools help us understand how visitors use our Site so we can improve it. You can opt out of analytics tracking by adjusting your browser settings to block or delete cookies, or by using industry opt-out tools such as the Google Analytics Opt-out Browser Add-on.

Do Not Track Signals: Some browsers offer a "Do Not Track" (DNT) signal. Our Site does not currently respond to DNT signals, as there is no industry standard for how to interpret or respond to these signals. We will continue to monitor developments in DNT technology and may adjust our practices accordingly.

Email and Text Message Marketing

If you sign up to receive emails or text messages from us, we will send you marketing communications about our wines, events, and special offers. Your consent is not a condition of purchase. When you opt in to receive text messages, you consent to receive automated marketing messages at the phone number you provide.

You can unsubscribe from our email list at any time by clicking the unsubscribe link in any email. To stop receiving text messages, reply STOP to any text message you receive from us. You can also reply HELP to any text message for assistance. Message and data rates may apply. Message frequency varies.

We will never sell or rent your phone number or email address to third parties for their marketing purposes. We may share your information with service providers who help us send these communications, but they are prohibited from using your information for any other purpose. By signing up, you agree to our Privacy Policy and consent to receive communications as described herein.

How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors, shipping companies, and marketing platforms. These service providers are contractually required to protect your information and use it only for the purposes we specify.

We may also disclose your information if required by law, to protect our rights or property, or in connection with a business transaction such as a merger or sale of assets.

Your Rights and Choices

You have the right to access, correct, or delete your personal information. You can update your account information at any time by logging into your account on our Site. If you wish to delete your account or have questions about your information, please contact us at karen@illahevineyards.com.

California Residents: California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise these rights, contact us at karen@illahevineyards.com.

Oregon Residents: Oregon residents have rights under the Oregon Consumer Privacy Act (OCPA), effective July 1, 2024, including the right to know what personal data we collect, request deletion, correction, or restriction of processing, and to opt out of targeted advertising or profiling. We do not engage in the sale of personal data or use personal data for profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise these rights, contact us at karen@illahevineyards.com.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. We use SSL (Secure Socket Layer) encryption and industry-standard safeguards to protect your data during transmission. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Payment Security

We process all payments through PCI-DSS compliant third-party payment processors and do not store your complete payment card information on our systems. Your payment information is encrypted and securely transmitted to our payment processor for authorization and processing.

Children's Privacy

Our Site and services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21.

International Visitors and GDPR

Our website is intended for U.S. residents, and we primarily serve customers in the United States. If you are accessing our Site from the European Union or other jurisdictions with data protection laws, you may have additional rights under applicable regulations such as the General Data Protection Regulation (GDPR). Please contact us at karen@illahevineyards.com if you have questions about your rights under these laws.

Website Accessibility

Illahe Vineyards is committed to ensuring our website is accessible to people with disabilities. We strive to meet Web Content Accessibility Guidelines (WCAG) standards. If you experience difficulties accessing any part of our website, please contact us at karen@illahevineyards.com, and we will work to provide the information or service you need through an alternative method.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the effective date. Your continued use of our Site or services after such changes constitutes your acceptance of the updated Privacy Policy.

TERMS AND CONDITIONS

Welcome to Illahe Vineyards. These Terms and Conditions ("Terms") govern your use of our website at https://www.illahevineyards.com/ and your purchase of our products. By using our Site or purchasing our products, you agree to these Terms. Please read them carefully.

Age Restriction and Legal Compliance

You must be at least 21 years old to purchase wine or other alcoholic beverages from us. By placing an order, you represent that you are of legal drinking age in your state. We reserve the right to refuse service to anyone who does not meet this age requirement.

All shipments require an adult signature (21+) at delivery. We ship only to states where we are legally permitted to do so. It is your responsibility to ensure that you are legally allowed to receive wine shipments in your location. We cannot ship to certain states or addresses that prohibit direct wine shipments.

Your Account

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

Wine Club Membership

When you join our wine club, you agree to purchase your first shipment (6 or 12 bottles as selected) to activate your membership benefits. After your initial shipment, you may cancel your membership at any time by contacting us at karen@illahevineyards.com or calling (503) 831-1248.

Wine club shipments will be processed automatically at the frequency you selected. You will be notified before each shipment, and payment will be charged to the credit card on file. You may modify your shipment preferences before the customization deadline.

Pricing and Payment

All prices are in U.S. dollars and are subject to change without notice. We accept major credit cards and other payment methods as indicated on our Site. You agree to provide accurate payment information and authorize us to charge your payment method for all purchases.

Prices do not include applicable taxes, shipping, or handling fees, which will be added to your order total. You are responsible for all taxes and duties associated with your purchase.

Shipping and Delivery

We ship to most states in the United States where legally permitted. Shipping times vary based on your location and the shipping method selected. We are not responsible for delays caused by carriers or circumstances beyond our control.

All wine shipments require an adult signature (21+) upon delivery. If no one is available to sign, the carrier will attempt redelivery or hold the package for pickup. We are not responsible for wine that is damaged due to weather conditions if delivery is refused or delayed by the recipient.

Returns and Refunds

Due to the nature of our products and alcohol shipping regulations, we generally cannot accept returns of wine once it has been delivered. However, customer satisfaction is important to us, and we will work with you to resolve any issues. Please contact us at karen@illahevineyards.com.

Weather Protection: We monitor weather conditions and may hold shipments during periods of extreme temperatures to protect wine quality. If we delay your shipment for weather-related reasons, we will notify you.

We are not responsible for wine that is damaged due to extreme weather conditions if delivery is refused, delayed by the recipient, or if no one is available to accept the shipment requiring an adult signature. We recommend selecting a delivery address where someone 21+ will be available to receive the shipment.

Electronic Communications

By using our Site or providing your email address or phone number, you consent to receive electronic communications from us, including order confirmations, shipping notifications, marketing messages, and other communications related to your account or purchases. You agree that all agreements, notices, and disclosures that we provide electronically satisfy any legal requirement that such communications be in writing.

Text Messaging Terms

If you opt in to receive text messages from us, you will receive automated marketing messages about promotions, events, and other information related to Illahe Vineyards. Your consent to receive text messages is not a condition of any purchase. Message frequency varies. Message and data rates may apply based on your mobile plan.

You can cancel text messages at any time by replying STOP to any message. After sending STOP, you will receive one final message confirming that you have been unsubscribed. If you need help, reply HELP to any message, or contact us at karen@illahevineyards.com.

Carriers are not liable for delayed or undelivered messages. We will never sell or share your phone number with third parties for their marketing purposes. By opting in, you agree to receive automated text messages and consent to our Privacy Policy and these Terms.

Intellectual Property

All content on our Site, including text, graphics, logos, images, and software, is the property of Illahe Vineyards or its suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from our Site without our express written permission.

Links to Third-Party Websites

Our Site may contain links to third-party websites that are not owned or controlled by Illahe Vineyards. We are not responsible for the content, privacy practices, or terms of use of any third-party websites. We encourage you to review the policies of any third-party websites you visit.

Disclaimer of Warranties

Our Site and products are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the Site, our products, or the information provided. To the maximum extent permitted by law, we disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Illahe Vineyards shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our Site or products.

Indemnification

You agree to indemnify and hold harmless Illahe Vineyards and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from your use of our Site, your violation of these Terms, or your violation of any rights of another person or entity.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Oregon, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Polk County, Oregon, for any disputes arising from these Terms or your use of our Site.

Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our Site and updating the effective date. Your continued use of our Site or services after such changes constitutes your acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Illahe Vineyards regarding your use of our Site and services, and supersede any prior agreements or understandings.

CONTACT INFORMATION